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Shared Terms, Conditions, and Privacy Policy

Effective Date: February 17, 2026

Shared Terms and Conditions (Website and SMS)

 

1. Acceptance of Terms

By accessing or using our website, creating an account, submitting information, or participating in our SMS messaging programs, you agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree, you must not use the website or enroll in SMS programs.

 

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the website or opt in to SMS messaging.

By using our services, you represent that you meet these requirements and have authority to agree to these terms.

 

3. Services Provided

Our website provides information and management services related to med-legal, forensic, and practice-management support for qualified professionals.

We do not provide medical treatment, emergency services, or legal advice, and use of the website or SMS messages does not create a professional-client, physician-patient, or attorney-client relationship.

 

4. User Accounts

You may be required to create an account to access certain features, including any secure portals.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

 

5. Acceptable Use

You agree not to: (a) use the website or SMS messages for any unlawful purpose, (b) attempt to gain unauthorized access to any system or data, or (c) interfere with the operation or security of our systems.

We may suspend or terminate access if we suspect misuse, abuse, or violation of these terms.

 

6. SMS Messaging Program

 

6.1 Enrollment and Consent

By providing your mobile number and expressly opting in (online, in writing, in-office, or via SMS keyword), you consent to receive text messages from us at the number you provide.

Messages may include appointment reminders, scheduling updates, account notices, practice-management communications, and limited marketing or informational content related to our services.

 

6.2 Message Frequency

Message frequency may vary depending on your interactions, appointments, and service settings, but will be kept to a reasonably necessary level for the stated purposes.

 

6.3 Cost and Availability

Message and data rates may apply according to your mobile carrier plan, and you are responsible for any such charges.

SMS services may not be available on all carriers or in all locations, and delivery is subject to your carrier's network performance.

 

6.4 Opt-Out

You may opt out of SMS at any time by replying STOP to any message from us or by contacting us using the information on our website.

After you send STOP, we may send a one-time confirmation message, and then you will no longer receive SMS messages, except where permitted or required by law.

 

6.5 Help and Support

For help regarding SMS, reply HELP to any message or contact us through the contact information published on our website.

We will respond within a reasonable time and provide information on how to manage your SMS preferences.

 

6.6 Content of Messages

SMS messages are not intended for urgent or emergency communications.

Do not rely on SMS messaging for life-threatening, time-sensitive, or emergency matters; call 911 or your local emergency number instead.

 

7. No Emergency Services

The website and SMS messaging programs are not emergency or crisis services.

If you or someone else is in danger or experiencing a medical or psychiatric emergency, contact emergency services immediately and do not use the website or SMS for emergency communication.

 

8. Intellectual Property

All content on the website, including text, graphics, logos, and software, is owned by us or our licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or create derivative works based on our content without our prior written permission, except for personal, noncommercial use as allowed by law.

 

9. Third-Party Links and Services

The website may contain links to third-party websites or services not controlled by us.

We are not responsible for the content, policies, or practices of any third-party sites, and access is at your own risk.

 

10. Disclaimers

The website and SMS services are provided on an "as-is" and "as-available" basis without warranties of any kind, whether express or implied.

We disclaim all implied warranties, including any warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

 

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the website or SMS services.

Our total aggregate liability for any claim related to the website or SMS shall not exceed the amount, if any, paid by you directly to us for the specific service giving rise to the claim.

 

12. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the website or SMS services, your violation of these terms, or your infringement of any rights of a third party.

 

13. Changes to Terms

We may update these Terms and Conditions from time to time by posting a revised version on the website with an updated effective date.

Your continued use of the website or SMS services after changes become effective constitutes your acceptance of the revised terms.

 

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the state in which our principal office is located, without regard to conflict-of-law principles.

Any disputes arising out of or relating to these terms or our services shall be resolved in the state or federal courts located in that state, unless otherwise required by applicable law.

Shared Privacy Policy (Website and SMS)

 

1. Scope of This Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website and SMS messaging programs.

This policy does not change any separate obligations we may have under specific contracts or, where applicable, health-privacy or professional-confidentiality laws.

 

2. Information We Collect

We may collect the following types of information:

  • Contact information, such as name, address, email, phone number, and professional details.

  • Account information, such as username, password, role, and portal access settings.

  • Case-related or practice-management information voluntarily provided by you in connection with our services.

  • Technical information, such as IP address, browser type, device identifiers, pages visited, and cookies or similar technologies.

  • SMS information, such as your mobile number, message content you send to us, message timestamps, and delivery or opt-out status.

If we handle protected health information (PHI) or other sensitive data subject to special laws, we do so only as permitted by applicable law and any governing agreement (e.g., business associate or professional services agreement).

 

3. How We Use Information

We may use your information to:

  • Provide, operate, maintain, and improve our website, portals, and management services.

  • Communicate with you regarding scheduling, billing, case management, portal access, and other service-related matters, including by SMS where you have consented.

  • Send administrative notices, policy updates, and limited marketing or informational content related to our services, subject to your communication preferences.

  • Monitor and enhance security, prevent fraud or misuse, and enforce our terms.

  • Comply with legal obligations and respond to lawful requests, court orders, or regulatory processes.

 

4. SMS-Specific Privacy Practices

When you enroll in our SMS programs, we use your mobile number and related data only to send and manage text messages you have consented to receive and to document your consent or opt-out status.

We do not sell or share SMS opt-in or traffic data with third parties for their independent marketing purposes.

 

5. Sharing of Information

We may share information:

  • With employees, contractors, and service providers who need the information to perform services for us and are bound by confidentiality obligations.

  • With professional partners (such as experts or practice-management collaborators) as necessary to provide requested services, consistent with applicable law and professional standards.

  • With third-party vendors that provide hosting, communication platforms (including SMS gateways), analytics, billing, or other support services.

  • When required by law, regulation, legal process, or governmental request, or to protect our rights, safety, or property or that of others.

  • In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell personal information in the ordinary sense of that term; if applicable state privacy law defines "sale" more broadly, we will comply with any required disclosures or opt-out rights.

 

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance website functionality, remember preferences, and analyze site usage.

You may be able to control cookies through your browser settings, but disabling them may limit certain website features.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure.

No system can be guaranteed to be completely secure, and you use the website and SMS services at your own risk.

 

8. Data Retention

We retain information for as long as necessary to provide services, meet legal or regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable professional, contractual, or statutory requirements.

 

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights such as:

  • Accessing or requesting a copy of certain personal information we maintain about you.

  • Requesting correction or update of inaccurate information.

  • Requesting deletion of certain information, subject to legal or contractual retention obligations.

  • Opting out of certain marketing communications or SMS programs as permitted by law.

To exercise these rights, contact us using the information provided on the website; we may need to verify your identity before responding.

 

10. Children's Privacy

Our services are not directed to children under 13 (or any higher age as defined by applicable law), and we do not knowingly collect personal information from children in that age range.

If we become aware that we have collected such information, we will take reasonable steps to delete it, consistent with legal requirements.

 

11. International Users

If you access the website or SMS services from outside the United States, you understand that your information may be processed and stored in the United States, which may have different data-protection laws than your country.

By using the services, you consent to the transfer and processing of your information in the United States as described in this policy.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically by posting a new version on the website with an updated effective date.

Material changes may be communicated by additional notice as required by law, and continued use of the website or SMS services after such changes constitutes your acceptance of the updated policy.

 

13. Contact Information

If you have questions about these Terms, this Privacy Policy, or our SMS practices, please contact us using the contact details listed on our website's "Contact" or equivalent page.

We will respond within a reasonable time and in accordance with applicable law.

LM Management Services Inc. dba Med-Legal Xchange - 5001 E. Commercenter Dr., Suite 230, Bakersfield, CA 93309 - (800) 707-2293

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